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Le programme

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Matin

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27/11

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6 thématiques

2 keynotes

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9h00 – 9h50

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[Keynote]Séries TV : nouveaux coachs pour votre relation client ?

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Via des parallèles avec les séries tv comme “Mad Men”, “Six Feet Under”… Benoît Meyronin, professeur senior à Grenoble Ecole de Management, partagera quelques fondamentaux de culture client, inspirés par les scènes et les personnages de ces séries culte.
Prendre soin de ses équipes, écouter ses clients, créer un environnement attractif, être attentif aux détails, ritualiser… sont autant de leçons que les situations fictives qui traversent ces séries nous apprennent.

[/et_pb_text][et_pb_blurb title=”Laurent Duc, ELOQUANT” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/Design-sans-titre-1.png” alt=”alain bouveret” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Benoît Meyronin – Auteur de « Manager l’expérience Client-Collaborateur »” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/benoit-meyronin-Modifie.png” alt=”frederic canevet” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_button button_url=”https://cx-summit.eloquant.com/inscription/” button_text=”S’inscrire” _builder_version=”4.16″ _module_preset=”934ebe8c-b0e2-43bc-a6ba-06e296845b23″ custom_button=”on” button_text_size=”16px” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”0px” button_font=”Poppins||||||||” button_icon=”E||divi||400″ background_layout=”dark” custom_margin=”40px||||false|false” custom_padding=”12px|20px|12px|20px|true|true” locked=”off” global_colors_info=”{}” custom_padding__hover=”|28px||12px|true|false” custom_padding__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”81971a75-841c-49d0-bfb5-1ec934ba9dc0″ header_4_font=”Poppins|700||on|||||” header_4_text_color=”#FF6AF0″ header_4_font_size=”12px” header_4_letter_spacing=”2px” header_4_line_height=”1.2em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”]

10h00 – 10h50

Les conseillers ont la parole, et si on les écoutait VRAIMENT ?

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Les conseillers sont les premiers de cordée de l’expérience client.
Pourtant, et alors qu’ils sont les mieux placés pour faire des remontées pertinentes sur les clients et leurs attentes, on les écoute si peu…
Dans cet atelier, nous leur donnons (enfin!) la parole : qu’est ce qui fait vraiment la différence lors des échanges avec les clients ? Qu’est-ce qui devrait changer dans la relation client, en termes d’organisation, de management, d’outils et d’IA ?
Les conseillers nous font enfin leurs confidences pour une meilleure relation client !

[/et_pb_text][et_pb_blurb title=”Lisa Pajak – MNT” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/620a09aa-b5ca-4889-ac74-68ec81215661.png” alt=”Guillaume Antonietti” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Sabine Bonal – MNT” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/Design-sans-titre-8-2.png” alt=”Guillaume Antonietti” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Fabrice Mabru – CPRC” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/Design-sans-titre-10.png” alt=”Guillaume Antonietti” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_button button_url=”https://cx-summit.eloquant.com/inscription/” button_text=”S’inscrire” _builder_version=”4.16″ _module_preset=”934ebe8c-b0e2-43bc-a6ba-06e296845b23″ custom_button=”on” button_text_size=”16px” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”0px” button_font=”Poppins||||||||” button_icon=”E||divi||400″ background_layout=”dark” custom_margin=”40px||||false|false” custom_padding=”12px|20px|12px|20px|true|true” locked=”off” global_colors_info=”{}” custom_padding__hover=”|28px||12px|true|false” custom_padding__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”81971a75-841c-49d0-bfb5-1ec934ba9dc0″ header_4_font=”Poppins|700||on|||||” header_4_text_color=”#FF6AF0″ header_4_font_size=”12px” header_4_letter_spacing=”2px” header_4_line_height=”1.2em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”]

11h00 – 11h50

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L’IA au secours de l’efficacité au centre de contact !

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L’IA réinvente la relation client…
Découvrez comment l’IA libère vos équipes des tâches à faible valeur ajoutée et des diagnostics simples pour les recentrer sur l’expertise et la relation humaine.
Au delà de l’opérationnel, l’IA s’impose comme un véritable sparring partners pour coacher les équipes.

[/et_pb_text][et_pb_blurb title=”Daniel Domingos – Consort NT” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/1539685465393-Modifie-1.png” alt=”Ludovic Nodier” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Yassil Benamer – Consort NT” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/11/Design-sans-titre-14.png” alt=”Ludovic Nodier” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Laurent Rubin – Eloquant” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/ebd1a30c-f8c9-4664-b634-6e9c7ee30f8a.png” alt=”Ludovic Nodier” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_button button_url=”https://cx-summit.eloquant.com/inscription/” button_text=”S’inscrire” _builder_version=”4.16″ _module_preset=”934ebe8c-b0e2-43bc-a6ba-06e296845b23″ custom_button=”on” button_text_size=”16px” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”0px” button_font=”Poppins||||||||” button_icon=”E||divi||400″ background_layout=”dark” custom_margin=”40px||||false|false” custom_padding=”12px|20px|12px|20px|true|true” locked=”off” global_colors_info=”{}” custom_padding__hover=”|28px||12px|true|false” custom_padding__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][et_pb_row_inner _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”81971a75-841c-49d0-bfb5-1ec934ba9dc0″ header_4_font=”Poppins|700||on|||||” header_4_text_color=”#FF6AF0″ header_4_font_size=”12px” header_4_letter_spacing=”2px” header_4_line_height=”1.2em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”]

12h00 – 12h45

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Ne laissez plus vos KPI vous mener en bateau. Reprenez le cap !

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Et si vos tableaux de bord actuels ne vous montraient que la partie émergée de l’iceberg sans traduire toute la réalité contenue dans vos données client ?
Et pourtant cette data sous-exploitée cache des leviers de performance insoupçonnés. Cet atelier explorera la manière dont l’on peut libérer le potentiel de ces précieuses données pour détecter les signaux faibles, optimiser l’efficacité et maximiser la satisfaction client de manière durable… avec de l’IA, ou simplement du bon sens !

[/et_pb_text][et_pb_blurb title=”Sébastien Jullian – Eloquant” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/1755002565202-Modifie.png” alt=”Clément Poupeau” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Daddy Bobozo – Adie” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/Design-sans-titre-13.png” alt=”Clément Poupeau” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_button button_url=”https://cx-summit.eloquant.com/inscription/” button_text=”S’inscrire” _builder_version=”4.16″ _module_preset=”934ebe8c-b0e2-43bc-a6ba-06e296845b23″ custom_button=”on” button_text_size=”16px” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”0px” button_font=”Poppins||||||||” button_icon=”E||divi||400″ background_layout=”dark” custom_margin=”40px||||false|false” custom_padding=”12px|20px|12px|20px|true|true” locked=”off” global_colors_info=”{}” custom_padding__hover=”|28px||12px|true|false” custom_padding__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][/et_pb_column][/et_pb_section][et_pb_section fb_built=”1″ use_custom_gutter=”on” gutter_width=”2″ specialty=”on” background_color_1=”#e2007a” bg_img_1=”https://cx-summit.eloquant.com/wp-content/uploads/2021/09/virtual-conference-35.png” padding_top_1=”30px” padding_right_1=”30px” padding_bottom_1=”130px” padding_left_1=”30px” padding_top_bottom_link_1=”false” padding_left_right_link_1=”true” admin_label=”Schedule” _builder_version=”4.16″ _module_preset=”default” background_color=”#e0e0e0″ collapsed=”on” global_colors_info=”{%22gcid-344edbd3-c350-4b71-9b33-29ddda3a70da%22:%91%93}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”7e815e5b-c042-4930-9f47-86f0425bfee6″ header_font=”||||||||” header_4_font=”Poppins||||||||” header_4_text_color=”#000000″ header_4_line_height=”1.5em” background_layout=”dark” custom_margin=”||0px||false|false” custom_margin_tablet=”50px|30px||30px|false|true” custom_margin_phone=”40px|||30px|false|false” custom_margin_last_edited=”off|desktop” header_4_font_size_tablet=”16px” header_4_font_size_phone=”14px” header_4_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]

Après-midi

27/11

6 thématiques

2 keynotes

14h00 – 14h50

Écoute clients & collaborateurs : stop au bla-bla, place à l’action

La MACIF et Citygo feront un retour d’expérience sur comment transformer les feedback clients et collaborateurs en une relation client d’exception.

[/et_pb_text][et_pb_blurb title=”Sébastien Poiblanc – MACIF” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/Ellipse-85.png-Modifie-Modifie.png” alt=”Julie Charrier” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|600|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Michael Buczynski – Citygo” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/1698581458676-1.jpg” alt=”Julie Charrier” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|600|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_button button_url=”https://cx-summit.eloquant.com/inscription/” button_text=”S’inscrire” _builder_version=”4.16″ _module_preset=”934ebe8c-b0e2-43bc-a6ba-06e296845b23″ custom_button=”on” button_text_size=”16px” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”0px” button_font=”Poppins||||||||” button_icon=”E||divi||400″ background_layout=”dark” custom_margin=”40px||||false|false” custom_padding=”12px|20px|12px|20px|true|true” locked=”off” global_colors_info=”{}” custom_padding__hover=”|28px||12px|true|false” custom_padding__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”81971a75-841c-49d0-bfb5-1ec934ba9dc0″ header_4_font=”Poppins|700||on|||||” header_4_text_color=”#FF6AF0″ header_4_font_size=”12px” header_4_letter_spacing=”2px” header_4_line_height=”1.2em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”]

15h00 – 15h50

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Workforce Management, quand chaque minute compte !

Trop d’entreprises restent prisonnières de plannings manuels et de fichiers Excel pour gérer les équipes du service client.

Conséquence : une qualité de service irrégulière, une productivité en berne et un turnover important.

Comment une solution de WFM (Workforce Management) peut-elle inverser cette tendance ?

Peopleware dévoilera les insights d’une étude inédite menée auprès de responsables de la relation client, qui démontrent comment l’industrialisation du cycle de planification peut augmenter la productivité et améliorer les KPIs tout en consolidant l’engagement des équipes.
Nos experts illustreront ensuite, via des cas d’usages concrets issus d’entreprises de divers secteurs, les bénéfices du WFM boosté à l’IA : prévision précise, planification optimisée, flexibilité accrue face aux absences imprévues ou aux fluctuations d’activités et amélioration du quotidien des collaborateurs et des managers.

[/et_pb_text][et_pb_blurb title=”Michael Cohen-Bacri – Peopleware” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/Design-sans-titre-2.png” alt=”frederic canevet” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|600|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Frederick Derrien – FD” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/Design-sans-titre-12.png” alt=”frederic canevet” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|600|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_button button_url=”https://cx-summit.eloquant.com/inscription/” button_text=”S’inscrire” _builder_version=”4.16″ _module_preset=”934ebe8c-b0e2-43bc-a6ba-06e296845b23″ custom_button=”on” button_text_size=”16px” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”0px” button_font=”Poppins||||||||” button_icon=”E||divi||400″ background_layout=”dark” custom_margin=”40px||||false|false” custom_padding=”12px|20px|12px|20px|true|true” locked=”off” global_colors_info=”{}” custom_padding__hover=”|28px||12px|true|false” custom_padding__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”81971a75-841c-49d0-bfb5-1ec934ba9dc0″ header_4_font=”Poppins|700||on|||||” header_4_text_color=”#FF6AF0″ header_4_font_size=”12px” header_4_letter_spacing=”2px” header_4_line_height=”1.2em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”]

16h00 – 16h50

Émotions et incivilités : comment apaiser une relation sous tension ?

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Face à l’exacerbation des émotions et la montée des incivilités, il s’avère indispensable de comprendre les racines de ce phénomène, d’adapter ses méthodes et outils afin de faire baisser les tensions et d’aider les collaborateurs à gérer ces nouvelles situations.
L’objectif : réduire le stress des équipes, instaurer un nouveau cadre relationnel et remettre la relation client sur de bons rails.

[/et_pb_text][et_pb_blurb title=”Astrid Lelièvre – Groupe Clariane” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/eddbb620-061e-4777-99ca-4fda0e51dd5f.png” alt=”Baptiste Delloye” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Salima Belghit – One love management ” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/salima.png” alt=”Baptiste Delloye” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_button button_url=”https://cx-summit.eloquant.com/inscription/” button_text=”S’inscrire” _builder_version=”4.16″ _module_preset=”934ebe8c-b0e2-43bc-a6ba-06e296845b23″ custom_button=”on” button_text_size=”16px” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”0px” button_font=”Poppins||||||||” button_icon=”E||divi||400″ background_layout=”dark” custom_margin=”40px||||false|false” custom_padding=”12px|20px|12px|20px|true|true” locked=”off” global_colors_info=”{}” custom_padding__hover=”|28px||12px|true|false” custom_padding__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][et_pb_row_inner _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”81971a75-841c-49d0-bfb5-1ec934ba9dc0″ header_4_font=”Poppins|700||on|||||” header_4_text_color=”#FF6AF0″ header_4_font_size=”12px” header_4_letter_spacing=”2px” header_4_line_height=”1.2em” custom_margin=”||0px||false|false” locked=”off” global_colors_info=”{}”]

17h00 – 17h30

[Keynote de clôture] 7 usages concrets de l’IA pour améliorer sa relation client !

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En 30 minutes chrono, nous explorerons dix applications concrètes de l’intelligence artificielle qui transforment la relation client : fluidification des parcours, réactivité accrue, personnalisation des interactions et réduction des coûts.
Cette session révèle comment l’IA redéfinit l’expérience client avec agilité, tout en offrant aux équipes des outils pour exceller dans un environnement plus stratégique et épanouissant.
L’objectif : améliorer la satisfaction client et revaloriser les missions des conseillers.

[/et_pb_text][et_pb_blurb title=”Mohamed Benabdelghani – Adecco Medical” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/06bc365c-44f3-426c-b4c2-e7aafa000c43.png” alt=”frederic canevet” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_blurb title=”Frédéric Canevet – ELOQUANT” image=”https://cx-summit.eloquant.com/wp-content/uploads/2025/10/Design-sans-titre-3.png” alt=”frederic canevet” icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”344bc1af-019a-4436-916e-103cfef8575f” header_font=”Jura|700|||||||” header_text_color=”#000000″ header_font_size=”16px” header_line_height=”1.7em” body_text_color=”#FFFFFF” border_radii_image=”on|100px|100px|100px|100px” locked=”off” global_colors_info=”{}”][/et_pb_blurb][et_pb_button button_url=”https://cx-summit.eloquant.com/inscription/” button_text=”S’inscrire” _builder_version=”4.16″ _module_preset=”934ebe8c-b0e2-43bc-a6ba-06e296845b23″ custom_button=”on” button_text_size=”16px” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”0px” button_font=”Poppins||||||||” button_icon=”E||divi||400″ background_layout=”dark” custom_margin=”40px||||false|false” custom_padding=”12px|20px|12px|20px|true|true” locked=”off” global_colors_info=”{}” custom_padding__hover=”|28px||12px|true|false” custom_padding__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][/et_pb_column][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Footer” _builder_version=”4.16″ _module_preset=”default” background_color=”#6700FF” background_image=”https://cx-summit.eloquant.com/wp-content/uploads/2021/09/virtual-conference-07.png” saved_tabs=”all” global_colors_info=”{%22gcid-59faee24-4490-4ce7-aa62-7b054497bff5%22:%91%93,%22gcid-344edbd3-c350-4b71-9b33-29ddda3a70da%22:%91%93,%22gcid-95d42016-3ea4-45d6-b90f-a4c7e8b06be7%22:%91%93}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https://cx-summit.eloquant.com/inscription/” button_text=”S’inscrire au CX Summit” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”80px” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”0px” button_font=”Jura||||||||” button_icon=”||divi||400″ button_on_hover=”off” background_layout=”dark” custom_padding=”8%||8%||true|false” animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_delay=”200ms” animation_intensity_slide=”5%” button_text_size_tablet=”” button_text_size_phone=”36px” button_text_size_last_edited=”on|desktop” custom_css_main_element=”line-height: 1.2em !important;” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#ff6af0″ button_bg_enable_color__hover=”on” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#000000″][/et_pb_button][et_pb_text _builder_version=”4.16″ _module_preset=”7e815e5b-c042-4930-9f47-86f0425bfee6″ header_font=”||||||||” header_4_font=”Poppins||||||||” header_4_line_height=”1.5em” background_layout=”dark” custom_margin=”||0px||false|false” custom_margin_tablet=”50px|30px||30px|false|true” custom_margin_phone=”40px|||30px|false|false” custom_margin_last_edited=”off|desktop” header_4_font_size_tablet=”” header_4_font_size_phone=”” header_4_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

Suivez-nous !

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